At 37signals, we love OpenID. We support it in Basecamp, Highrise, and Backpack and have integrated all these applications through OpenID with our OpenBar. Our users seem to love it too. One in ten Highrise users is running with OpenID. – [link] 37Signals in January 2008
So the users love it.
What we’ve learned over the past three years is that it didn’t actually make anything any simpler for the vast majority of our customers. Instead it just made things harder. Especially when people were having problems with the often flaky OpenID providers and couldn’t log into their account. OpenID has been a burden on support since the day it was launched. 37 Signals in January 2011
The support team hated it.
I guess, as often, a new technology seems appealing to geeks who create it and advanced users but then when it becomes something slightly broader, it fails the test of simple usability or even understanding. The unintended consequences of managing it too. We have to be careful with what we think is simpler.
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